Terms and Conditions

1.      Our Products

1.1    The images of the Products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer’s display of the colours accurately reflect the colour of the Products. Your Products may vary slightly from those images.

1.2    Although we have made every effort to be as accurate as possible, because our Products are handmade, all sizes, weights, capacities, dimensions and measurements indicated on our site have a 5% tolerance.

1.3    The packaging of the Products may vary from that shown on images on our site.

2.      Your Consumer Right of Return and Refund

2.1    If you are in any way unhappy with your goods you may send them back for a full refund.

2.2    Goods must be returned within 14 days of dispatch. Please contact us before you return goods. We ask that you return the goods unused.

2.3    Unfortunately, we cannot refund used or customer damaged items (statutory rights not affected).

2.4    When you return goods, please retain proof of posting from your shipper. Without this we cannot be responsible for any items that fail to reach us.

2.5    As the Products are made as one-off items we cannot offer an exchange.

3.      Risk and Title

3.1    The Goods will be at your risk from the time of delivery.

3.2    Ownership of the Goods will only pass to you when we receive full payment of all sums due in respect of the Goods, including delivery charges.

4.      Price and Payment

4.1    The price of any Goods will be as quoted on our site from time to time, except in cases of obvious error.

4.2    These prices include VAT but exclude delivery costs, which will be added to the total amount.

4.3    Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.

5.      Our Liability

5.1    We warrant to you that any Goods purchased from us through our Site are of satisfactory quality and reasonably fit for all the purposes for which Goods of the kind are commonly supplied.

6.      Import Duty

6.1    If you order Goods from our site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

6.2    Please also note that you must comply with all applicable laws and regulations of the country for which the Goods are destined. We will not be liable for any breach by you of any such laws.


Functional and sculptural hand-built ceramics, made in London.

For enquiries please email info@lynseymackay.com

Art Direction and Logotype: Hannah Montague
Website: Tom Merrell
Typeface: Minipax by Raphaël Ronot